Privacy policy

Empower Fitness Privacy Policy

Last Updated: 5 August 2026

Privacy Policy

At Empower Fitness, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our services or participate in our coaching programmes.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

Depending on the services you use, we may collect:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing information
  • Country or region

Coaching Information

To provide personalised coaching, we may also collect:

  • Age
  • Height
  • Weight
  • Fitness goals
  • Activity level
  • Training experience
  • Nutritional preferences
  • Medical conditions voluntarily disclosed by you
  • Injury history voluntarily disclosed by you

Progress Information

Where voluntarily provided, we may collect:

  • Progress photographs
  • Body measurements
  • Check-in responses
  • Workout performance
  • Nutrition logs
  • Coaching notes
  • Progress updates

2. How We Use Your Information

We use your information to:

  • Deliver coaching services
  • Create personalised training programmes
  • Develop personalised nutrition guidance
  • Monitor your progress
  • Respond to your enquiries
  • Process payments
  • Improve our coaching services
  • Provide customer support
  • Send important service-related communications
  • Meet legal and regulatory obligations where required

3. Health Information

Some information you provide may relate to your health or fitness.

This information is collected only to provide appropriate coaching recommendations and is treated with additional care.

You should only provide information you are comfortable sharing and that is relevant to your coaching.

4. Payment Information

Empower Fitness does not store your payment card details.

Payments are securely processed by trusted third-party payment providers, including Shopify Payments, PayFast or other authorised payment processors.

Your payment information is handled according to the privacy and security practices of those providers.

5. Sharing Your Information

We do not sell your personal information.

We may share limited information only when necessary to:

  • Process payments
  • Operate our website
  • Deliver coaching services
  • Comply with legal obligations
  • Protect our legal rights

Third-party service providers are only given the information necessary to perform their services.

6. Progress Photos & Testimonials

We will never publish your:

  • Progress photographs
  • Testimonials
  • Name
  • Personal results

without your permission.

If you choose to allow Empower Fitness to share your success story, testimonial or progress photos for marketing purposes, we may use that content in accordance with the permission you provide.

You may withdraw your consent for future marketing use at any time by contacting us.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While we work to safeguard your information, no online system can guarantee absolute security.

8. Data Retention

We retain your information only for as long as reasonably necessary to:

  • Provide coaching services
  • Maintain coaching records
  • Meet legal obligations
  • Resolve disputes
  • Protect our legitimate business interests

When information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Object to certain uses of your information.
  • Request information about how your data is processed.

Requests may be submitted using the contact information below.

10. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance.
  • Remember your preferences.
  • Analyse website traffic.
  • Enhance your browsing experience.
  • Measure marketing performance.

You can control or disable cookies through your browser settings, although some website features may not function correctly.

11. International Users

Empower Fitness provides coaching services to clients in multiple countries.

Where personal information is transferred or processed across borders, we take reasonable steps to ensure it is protected in accordance with applicable privacy laws.

12. Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian where required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the updated "Last Updated" date.

Continued use of our services after updates have been published constitutes acceptance of the revised Privacy Policy.

14. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Empower Fitness

📧 Email: info@empowerfitness.co.za (replace if different)

🌐 Website: https://empowerfitness.co.za