Refund policy
Empower Fitness Refund Policy
Last Updated: 5 August 2026
Refund Policy
Thank you for choosing Empower Fitness.
We are committed to providing high-quality coaching, personalised programmes and educational resources designed to help you become stronger in body, mind and purpose.
Because many of our services involve personalised coaching, professional time and immediate access to proprietary digital content, please read this policy carefully before making a purchase.
Digital Products
Our programmes include digital products such as:
- Workout programmes
- Nutrition plans
- Educational resources
- Videos
- Guides
- Downloadable content
Due to the digital nature of these products and the protection of our intellectual property, refunds are generally not available once access has been provided.
Personalised Coaching
Many Empower Fitness services include personalised coaching.
This may involve:
- Programme design
- Meal planning
- Goal setting
- Progress reviews
- Coaching recommendations
- Personalised modifications
Once coaching work has commenced, professional time has been invested on your behalf.
For this reason, refunds are generally not available after coaching services have begun, regardless of whether programme materials have been viewed or downloaded.
Lifestyle Membership
Lifestyle Membership fees are generally non-refundable once:
- Membership access has been granted.
- Community access has been provided.
- Coaching has commenced.
- Personalised planning has begun.
- Any coaching service has been delivered.
Members who cancel their subscription will continue to receive membership benefits until the end of their current paid billing cycle.
No partial refunds or credits are provided for unused time.
Programme Preparation
Preparation for personalised coaching may begin shortly after purchase.
This preparation may include reviewing client information, designing programmes, planning nutrition and preparing coaching resources.
Because this work represents professional coaching services performed specifically for an individual client, refunds are generally unavailable once programme preparation has commenced.
Intellectual Property
All Empower Fitness programmes, meal plans, videos, educational resources, coaching documents and proprietary methodologies remain the intellectual property of Empower Fitness.
Once access has been provided, these materials cannot be returned in the same manner as physical goods.
This policy helps protect the integrity of our coaching services and intellectual property.
Exceptional Circumstances
Refund requests submitted before coaching work has commenced and before access to any digital resources has been provided may be reviewed on a case-by-case basis.
Approval of any refund remains at the sole discretion of Empower Fitness unless otherwise required by applicable consumer protection laws.
Payment Errors
If you believe you have been charged incorrectly or have experienced a duplicate payment, please contact us as soon as possible so we can investigate and resolve the issue.
Consumer Rights
Nothing in this Refund Policy limits any rights that cannot legally be excluded under applicable consumer protection laws.
Contact
If you have questions regarding this Refund Policy, please contact:
Empower Fitness
📧 Email: info@empowerfitness.co.za
🌐 Website: https://empowerfitness.co.za
These policies are intended to create a fair and transparent coaching relationship between Empower Fitness and every client while protecting both parties throughout their coaching journey.